SILVIE TERMS OF PURCHASE

A Pontosense Inc. Brand

These Terms of Purchase cover the fees for Silvie hardware and membership, the limited hardware warranty that comes with your device, and how returns and cancellations work. They apply to Silvie hardware and services purchased directly from Silvie.

1. FEES AND MEMBERSHIP BILLING

Silvie is sold as a one-time charge for the hardware plus a Silvie membership billed monthly for access to the Silvie app and related services. The membership includes a 30-day free trial from setup; a paid membership is required after the trial ends.

Pricing varies by region and is subject to change. The current price that applies to your order is always shown at checkout before you complete your purchase, and that displayed price governs. Payments are processed through a third-party platform such as Stripe or through an authorized Pontosense partner, and are subject to the applicable terms of that platform.

Fees, subscription terms, suspension for non-payment and optional paid features are set out in full in the Silvie End User License Agreement.

2. LIMITED HARDWARE WARRANTY

Coverage

Silvie provides a one (1) year limited hardware warranty from the date of shipment. This warranty covers defects in materials and workmanship that cause the device to fail to operate in accordance with its published specifications under normal use and environmental conditions, subject to these Terms. If a device is found to be defective during the warranty period, Silvie will, at its sole discretion and expense, repair or replace the affected device or component. Replacement units may be new or refurbished and are warranted for the longer of the remainder of the original warranty period or ninety (90) days.

Exclusions

This warranty does not cover:

• Damage resulting from improper installation, unauthorized modifications, misuse, abuse, accidents, or neglect;
• Damage caused by external electrical faults or environmental conditions outside product specifications;
• Devices altered or repaired by parties not authorized by Silvie;
• Normal wear and tear or cosmetic damage;
• Products or components supplied by third-party vendors not under Silvie's control;
• Any costs related to removal, reinstallation, relocation, or physical access to hardware.

Warranty Claims

To make a warranty claim, contact ask@silvie.com with the device serial number(s) and a description of the issue to request a Return Merchandise Authorization (RMA). If approved, Silvie will provide instructions for the return. The device must be returned according to those instructions. If the defect is covered under warranty, Silvie will repair or replace the device at its own expense. If the device is not covered, repair or replacement may be offered at cost.

3. RETURNS AND CANCELLATIONS

Silvie hardware may be returned within 30 days. If Silvie is not the right fit, contact ask@silvie.com to arrange a return or to cancel your membership, and we will walk you through the right steps for your account.

4. CONTACT INFORMATION

Silvie is a brand of Pontosense Inc. For questions about these Terms of Purchase, a warranty claim, or a return, email ask@silvie.com. These terms can be saved or printed from your browser at any time.

See also the Terms of Use and the Privacy Policy.

Last Updated: August 13, 2026